Terms & Conditions

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DSE Luxury Hair – Terms and Conditions

Welcome to DSE Luxury Hair. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to any part of these terms, please refrain from using our website. These terms are governed by applicable copyright and trademark laws, as well as local regulations.

1. General Overview

The content, tools, and services provided on DSE Luxury Hair website are available for your use under the conditions outlined in this document. These terms apply to all visitors and users of the website. By engaging with our website, you accept these terms as a binding agreement.

2. Disclaimer

All materials and information on the DSE Luxury Hair website are provided “as is” without warranties of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights.

DSE Luxury Hair is not responsible for any inaccuracies, delays, or omissions on the website and assumes no liability for external costs or damages unrelated to direct transactions through our website.

3. Placing an Order

  • All details provided must be accurate and personal to you.
  • Once an order is processed, the sale is considered final.
  • By placing an order, you accept these Terms and Conditions.

4. Pre-Order Items

Pre-order items are products specifically made or sourced based on your order. These items undergo a customisation period of 2–3 weeks. After the customisation is complete, your selected shipping method will apply.

Pre-order items cannot be cancelled, modified, or refunded once processing begins. If a cancellation is approved at our discretion, a fee may apply depending on circumstances.

5. Delivery Policy

DSE Luxury Hair works with trusted couriers including Royal Mail, Evri, and UPS to ensure secure delivery. While we aim to meet estimated delivery times, delays may occur due to external factors.

Processing Timeline: Orders are processed the evening they are placed and cannot be amended after processing begins.

Tracking Information: Tracking details will be emailed once your order is dispatched.

Delivery Issues: For damaged or lost parcels, contact the courier directly. If further assistance is required, notify us within 14 days of the expected delivery date.

6. Returns and Refunds

Returns must be authorised and sent to the designated returns address provided by DSE Luxury Hair.

  • Items must be returned within 14 days in original, unused condition.
  • Opened packaging, cut seals, or altered hair void return eligibility.
  • Hair products such as wigs, closures, and frontals cannot be returned if opened or modified.

Defective Items: If confirmed defective, we will offer a replacement or refund.

Refunds & Store Credit: Postage and processing fees are non-refundable. Approved refunds will be returned to the original payment method. Store credit, if issued, remains valid for 12 months.

7. Payment Options

We accept major credit/debit cards and Klarna payments. Klarna transactions are subject to their policies and terms. By selecting Klarna, you consent to necessary data sharing to process payments securely.

8. Accuracy and Revisions

  • Product descriptions and images may contain minor variations.
  • Colours may vary based on screen settings.
  • DSE Luxury Hair reserves the right to correct errors without prior notice.
  • Changes will not affect orders already dispatched.

9. Intellectual Property and Contributions

By submitting reviews, photos, or content, you grant DSE Luxury Hair a perpetual, royalty-free licence to use and distribute your submissions for promotional purposes. All content must comply with applicable laws.

10. Limitations of Liability

DSE Luxury Hair is not responsible for indirect or consequential damages resulting from website use. Some jurisdictions may not allow these exclusions.

11. Modifications to Terms and Services

DSE Luxury Hair may update these Terms and Conditions at any time. Continued use of the website indicates acceptance of any changes.

Contact Information

Email: dseluxuryhair@yahoo.com

WhatsApp Chat: +44 7500 513760

Thank you for choosing DSE Luxury Hair. Happy Shopping.